Refund Policy

This refund policy explains the JellyThin 60-day money-back guarantee, how to request a refund, and what is covered.

Our 60-day promise

JellyThin is backed by a 60-day money-back guarantee from the date of purchase. If you are not satisfied for any reason, you may request a refund of the product price, including on opened or empty bottles.

How to request a refund

Email [email protected] or call +1 (401) 555-0182 within 60 days of your order date. Include your order number and the email used to order. We will reply with the return address and next steps.

Refund processing

Once we receive your returned bottles, we process the refund to your original payment method, typically within 3 to 5 business days. Your bank may take additional time to post it.

What is covered

The guarantee covers the product purchase price. Original and return shipping costs are non-refundable. The guarantee applies only to orders placed on this official portal, tryjellythin.com.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 14 days and we will replace it at no cost. Photos of the issue help us resolve it faster.

Subscriptions

If you enrolled in a recurring plan, you can cancel future shipments any time before the next billing date by contacting support. Already-shipped orders follow the standard guarantee above.

Last updated: June 2026. Questions? Email [email protected].